Shipping Policy

Shipping Policy – Backyard Tennis Australia

At Backyard Tennis Australia, we strive to provide a seamless and hassle-free shopping experience, from order placement to delivery. Below, you’ll find all the details about our shipping process, timelines, and policies to ensure your new tennis court arrives safely and on time.

Shipping Process

Once your order is confirmed, we begin processing and preparing your custom or standard-sized tennis court. Our high-quality tiles are carefully packed and shipped through our trusted delivery partners, ensuring that your order is handled with care from start to finish.

Delivery Timeframe

• Processing Time: All orders are typically processed within 1–2 business days after purchase.
• Shipping Time: Delivery generally takes 4 to 6 weeks from the time your order is shipped. This allows time for handling, packaging, and transportation. Please note that shipping times may vary based on your location and any unforeseen delays with our delivery partners.

Shipping Rates

We offer door-to-door delivery to most areas across Australia. The cost of shipping will be calculated at checkout based on your delivery address and the size of your order. We aim to provide the most cost-effective shipping solutions, and our prices are designed to offer the best value for the quality of product we deliver.

Delivery Locations

We deliver to both metropolitan and regional areas within Australia. If you are located in a remote area, please contact us before placing your order to ensure we can arrange delivery to your location.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor the status of your delivery. If you encounter any issues with tracking or have questions about your delivery, feel free to contact our customer support team.

Packaging

Your tennis court tiles will be securely packaged to ensure they arrive in excellent condition. We take extra care in preparing each order for transport, so your products are well-protected during transit.

Delivery Challenges

While we work with reliable and dedicated shipping partners, there can occasionally be delays due to weather, holidays, or other factors beyond our control. Should any unexpected delays arise, we will notify you promptly and provide updates on the revised delivery timeline.

Damaged or Missing Items

If your order arrives damaged or if there are any missing items, please contact our customer service team within 5 business days of receiving your shipment. We will work quickly to resolve the issue and ensure that you receive the correct items in the best condition.

Contact Us

If you have any questions or concerns about shipping, delivery times, or tracking, don’t hesitate to reach out to us at info@backyardtennisaustralia.com. We’re here to help!

Thank you for choosing Backyard Tennis Australia—we look forward to delivering your perfect tennis court right to your doorstep!